Pursuant to art. 64 and ss. of Legislative Decree no. 206/2005, if the Customer purchases at the Company’s On-Line Shop as a consumer, ie for purposes not related to his professional activity and without indication of VAT, the same has the right to withdraw from the purchase contract, without no penalty and subject to the conditions indicated below.
If the Customer decides to exercise the right of withdrawal it is required within 10 working days of receipt of the package to inform the address ordini@palmentocostanzo.com indicating the order number and which products it intends to return, as well as the bank details for the credit.
The Company will send the Customer a return form, which must be printed and completed in its entirety and entered by the Customer in the package to be sent. The Customer must provide, at his own expense and at his own expense, the shipment of products to be returned to the Company, using a safe and suitable packaging to ensure the integrity of the products.
Upon receipt of the return, the Company will promptly credit the amount already paid by the Customer.